CCBS is seeking suitable candidates for the position: IT Support Specialist.
Job Purpose:
Responsible for providing technical assistance to company users regarding computer systems, hardware devices, software, and network issues.
MANAGEMENT DIMENSIONS:
Main managerial functions in the development of activities related to the position, in terms of:
a. Operations:
• Provides remote or on-site technical support to company users regarding computer systems, hardware and software devices.
• Administers and maintains IT equipment (computers, laptops, printers and other peripheral devices).
• Supports the operation of the network and user connectivity (LAN, Wi-Fi, VPN).
• Manages requests and incidents through the helpdesk system.
• Supports user administration in company systems (e.g. Active Directory, Microsoft 365).
• Ensures installation, configuration and updating of applications and systems.
• Assists in the implementation of projects and improvements of IT infrastructure.
c. Expected results:
• Fast and efficient resolution of users’ technical problems.
• Stable operation of IT equipment and systems.
• Reduction of IT service downtime.
• Increased user satisfaction with IT services.
• Implementation of company IT security standards and policies.
Role and responsibilities:
• Provides first and second level technical support for hardware, software and network issues.
• Performs and supervises internet connections.
• Installation, configuration and maintenance of computers and peripheral devices.
• Installation and updating of software applications.
• Maintenance of the company’s IT equipment inventory.
• Assists in diagnosing LAN, WAN and Wi-Fi network issues.
• Supports device security systems (antivirus, updates, patch management).
• Updates IT procedures documentation and technical guidelines.
• Participates in the implementation of IT projects and infrastructure improvements.
• Supports employee onboarding and offboarding processes (device and access setup).
• Manages and responds to user requests through the helpdesk system.
Skills and qualifications:
• Knowledge of Microsoft Windows operating systems (installation, configuration and troubleshooting).
• Knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online).
• Use and support for Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Configuration and maintenance of desktop and laptop computers.
• Knowledge of Active Directory for creating and managing users and groups.
• Administration of access and password policies.
• Basic knowledge of Microsoft Entra ID (Azure Active Directory).
• Basic networking concepts (TCP/IP, DNS, DHCP).
• Troubleshooting connectivity issues in LAN, Wi-Fi and internet.
• Support for VPN connections and remote access.
• Installation and maintenance of computers, laptops, printers and other peripheral devices.
• Diagnosis of hardware issues.
• Use of ticketing/helpdesk systems for managing requests and incidents.
• Knowledge of basic IT security practices.
• Use of antivirus systems and security updates (patch management).
• Awareness of company information security policies.
• Basic knowledge of ERP systems (e.g. Microsoft Dynamics 365, SAP or similar systems).
• Support for business applications used in the company.
• Basic knowledge of automation tools in system administration.
• 1–2 years of work experience in information technology.
• University degree in Information Systems, Information Technology or related fields.
• Working knowledge of information technology systems and network theory, principles and practices and current developments.
• Knowledge of the English language.
Interested candidates may apply by sending their CV to hr@cocacola.al by 30/03/2026.
Only candidates who meet the criteria will be contacted.
Coca-Cola Bottling Albania sh.p.k promotes Equal Opportunities.
